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Shopping & Shipping

Which countries do you ship too? 
See below for an overview of the countries we currently ship to and the corresponding shipping costs. We're aware that some of the rates are quite steep - rest assured that we're working on it! Maybe your order is eligible for free shipping? 

 

Country Shipping Free

The Netherlands

 

€4,50  > €50

Belgium & Germany

 

€7,50 > €50

Austria, Czechia, Denmark, France, 
Hungary, Italy, Luxembourg, Poland,
Portugal, Slovakia, Spain, UK

 

€15 > €100

Estonia, Finland, Ireland,
Latvia, Lithuania, Sweden 

€20 > €100


But my country is not on this list!
Oh darn it. Feel free to contact us, perhaps we can figure something out together. 

How do I know my order is received?
Once you have finished shopping you will receive an email confirmation of your order. After your order is dispatched a second email will be sent to you. 

I have placed an order, but did not receive a confirmation by email?
Your order confirmation is probably hanging out in your spam box. Have a look!

How can I track my order?
Once your package has been shipped you will receive a track and trace code. NICE.

When will my order be delivered?
We process incoming orders on the same day, which means that you ought to receive your package within 2-3 working days. Please note that delivery may take longer due to the pandemic and the upcoming holiday season.

I have not received my package, but the order status says it’s been delivered.
That's weird. Please send us a message via the contact page and we'll get it sorted.

Returns

How do I request for a refund?
If for whatever reason you are unhappy with Office Tarot, send us a message via the contact page and return your box within 30 days. We will give you a full refund excluding delivery costs.

When will I receive my refund?
Refunds will be made as soon as possible to the debited account excluding delivery costs. Depending on your bank or credit card company, it may take 4 to 5 days before you see the refund on your credit card or bank account.